Nec SV8100 User Manual download pdf (Page 50)

4. Dial *.

-OR-

5. Dial the number you want to call.

Note:

If you hear “stutter” dial tone after dial

the number, ARS is requesting that you

enter an Automatic Route Selection

Authorization Code.

AUTOMATIC CALL DISTRIBUTION

(ACD)

Agent Log In

To log in:

1. Press the ACD LOG IN/LOG OUT key (Service

Code 852: *10).

-OR-

Press the Speaker key and dial the Log In Service

Code (Default 839).

2. Dial the log in code (up to 20 digits).

Note:

This step is not required if the ID code is

disabled.

AIC Agent Log In

To log in:

1. Press the ACD LOG IN/LOG OUT key (Service

Code 852: *10).

-OR-

Press the Speaker key and dial the AIC Log In

service code – not assigned at default.

2. Dial the log in code (up to 20 digits).

Note:

This step is not required if the ID code is

disabled.

3. Dial the Agent Identity Code (AIC – up to four

digits).

12345678 EXT 12345678

WAIT ACD LOGIN G:01

List Dir ICM Prog

12345678 EXT 12345678

Group G:01

(1:Yes; 0:No)

ACD LOGOUT?

Input AIC

List Dir ICM Prog

Display before Agent login

Display after Agent login

Agent Log Out display

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Nec SV8100 User Manual Page 50

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