NEC NDA-30122 User Manual

ATTENDANT CONSOLE STATISTICSOperations Manual NEC America, Inc.NDA-30122Revision 1October, 1999Stock Number 241667

Page 2 NDA-30122 Revision 1INTRODUCTION Attendant Console Statistics Operations ManualThe Event Collector detects events generated by the attendants

Page 92 NDA-30122 Revision 1STATION GROUPS Attendant Console Statistics Operations ManualStation Groups (Cont.)Modifying a Station Group (Cont.)Step

NDA-30122 Revision 1 Page 93Attendant Console Statistics Operations Manual STATION GROUPSStation Groups (Cont.)Deleting a Station GroupThis procedur

Page 94 NDA-30122 Revision 1STATION GROUPS Attendant Console Statistics Operations ManualStation Groups (Cont.)Deleting a Station Group (Cont.)Step

NDA-30122 Revision 1 Page 95Attendant Console Statistics Operations Manual STATION GROUPSStation Groups (Cont.)Printing a Station GroupThis procedur

Page 96 NDA-30122 Revision 1STATION GROUPS Attendant Console Statistics Operations ManualStation Groups (Cont.)Printing a Station Group (Cont.)Step

NDA-30122 Revision 1 Page 97Attendant Console Statistics Operations Manual ADMINISTRATION MENUChapter 9 ADMINISTRATION MENUThe Console Stats Adminis

Page 98 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualDatabase AdministrationThe Database Administration opt

NDA-30122 Revision 1 Page 99Attendant Console Statistics Operations Manual ADMINISTRATION MENUDatabase Administration (Cont.)Database Administration

Page 100 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualDatabase Administration (Cont.)Set Database SpaceThe

NDA-30122 Revision 1 Page 101Attendant Console Statistics Operations Manual ADMINISTRATION MENUDatabase Administration (Cont.)Install DatabaseThe In

NDA-30122 Revision 1 Page 3Attendant Console Statistics Operations Manual INTRODUCTIONHow To Use This ManualThis manual describes the various screen

Page 102 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualDatabase Administration (Cont.)Remove DatabaseThe Rem

NDA-30122 Revision 1 Page 103Attendant Console Statistics Operations Manual ADMINISTRATION MENUDatabase Administration (Cont.)Build Database Indexes

Page 104 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualDatabase Administration (Cont.)Erase Database Indexes

NDA-30122 Revision 1 Page 105Attendant Console Statistics Operations Manual ADMINISTRATION MENUDatabase Administration (Cont.)Display Table CountThe

Page 106 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualDatabase Administration (Cont.)Update System CatalogT

NDA-30122 Revision 1 Page 107Attendant Console Statistics Operations Manual ADMINISTRATION MENUDatabase Administration (Cont.)Informix dbaccess Util

Page 108 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualLog File DisplayThe Log File Display option on the Co

NDA-30122 Revision 1 Page 109Attendant Console Statistics Operations Manual ADMINISTRATION MENULog File Display (Cont.)Menu Log FilesThe Menu Log Fi

Page 110 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualLog File Display (Cont.)Menu Log Files (Cont.)Figure

NDA-30122 Revision 1 Page 111Attendant Console Statistics Operations Manual ADMINISTRATION MENULog File Display (Cont.)Menu Log Files (Cont.)Screen

Page 4 NDA-30122 Revision 1INTRODUCTION Attendant Console Statistics Operations ManualManual Organization (Cont.)Chapter 9 - Administration MenuChap

Page 112 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualLog File Display (Cont.)Report Generator Log FilesThe

NDA-30122 Revision 1 Page 113Attendant Console Statistics Operations Manual ADMINISTRATION MENULog File Display (Cont.)Report Generator Log Files (C

ADMINISTRATION MENU Attendant Console Statistics Operations ManualPage 114 NDA-30122 Revision 1Log File Display (Cont.)Report Generator Log Files (C

ADMINISTRATION MENU Attendant Console Statistics Operations ManualPage 115 NDA-30122 Revision 1Log File Display (Cont.)Statistic Logger Log FilesThe

ADMINISTRATION MENU Attendant Console Statistics Operations ManualPage 116 NDA-30122 Revision 1Log File Display (Cont.)Statistic Logger Log Files (C

NDA-30122 Revision 1 Page 117Attendant Console Statistics Operations Manual ADMINISTRATION MENULog File Display (Cont.)Statistic Logger Log Files (C

Page 118 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualLog File Display (Cont.)Patroller Log FilesThe Patrol

NDA-30122 Revision 1 Page 119Attendant Console Statistics Operations Manual ADMINISTRATION MENULog File Display (Cont.)Patroller Log Files (Cont.)Fi

Page 120 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualLog File Display (Cont.)Patroller Log Files (Cont.)Sc

NDA-30122 Revision 1 Page 121Attendant Console Statistics Operations Manual ADMINISTRATION MENUUNIXThe UNIX option on the Console Statistics Adminis

NDA-30122 Revision 1 Page 5Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONChapter 2 INSTALLATION & CONFIGURATION

Page 122 NDA-30122 Revision 1ADMINISTRATION MENU Attendant Console Statistics Operations ManualLogoutThe Logout menu option will exit the Console St

NDA-30122 Revision 1 Page A-1Attendant Console Statistics Operations Manual EXAMPLE REPORTSAppendix EXAMPLE REPORTSThis appendix shows some selected

Page A-2 NDA-30122 Revision 1EXAMPLE REPORTS Attendant Console Statistics Operations ManualExample Reports (Cont.)Attendant Current Calls ReportAtte

NDA-30122 Revision 1 Page A-3Attendant Console Statistics Operations Manual EXAMPLE REPORTSExample Reports (Cont.)Queue Current Inbound Calls Report

Page A-4 NDA-30122 Revision 1EXAMPLE REPORTS Attendant Console Statistics Operations ManualExample Reports (Cont.)Queue Daily Outbound ReportRoute C

NDA-30122 Revision 1 Page A-5Attendant Console Statistics Operations Manual EXAMPLE REPORTSExample Reports (Cont.)Station Daily Outbound Report

Page A-6 NDA-30122 Revision 1EXAMPLE REPORTS Attendant Console Statistics Operations Manual

Page 6 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualInstallation ProcedureThis section describ

NDA-30122 Revision 1 Page 7Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONConsole Stats is an application. When prom

Page 8 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualThe screen displays the files as they are

NDA-30122 Revision 1 Page 9Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONScreen messages show the installation and

Page 10 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualStatus messages show the installation and

NDA-30122 Revision 1 Page 11Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONIf HCS or MCS is currently installed, the

LIABILITY DISCLAIMERNEC America reserves the right to change the specifications, func-tions, or features in this document at any time without notice.

Page 12 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualStatus messages show the progress of the

NDA-30122 Revision 1 Page 13Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONAfter InstallationThe Console Stats appli

Page 14 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualMCS Configuration (Cont.)Step 4:Use the A

NDA-30122 Revision 1 Page 15Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONApplication ConfigurationSince Console St

Page 16 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualComponent CharacteristicsDefine the two c

NDA-30122 Revision 1 Page 17Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONPrimary Configuration ParametersFrom the

Page 18 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualDatabase SupportConsole Stats requires on

NDA-30122 Revision 1 Page 19Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONInitialize ComponentsThe two Console Stat

Page 20 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualApplication Start-UpLogging in to Console

NDA-30122 Revision 1 Page 21Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONMain MenuFollowing the Console Stats logi

NDA-30122 Revision 1 Page iAttendant Console Statistics Operations Manual CONTENTSTABLE OF CONTENTSPageChapter 1 - INTRODUCTION . . . . . . . . . . .

Page 22 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualMain Menu (Cont.)• The second step is to

NDA-30122 Revision 1 Page 23Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATIONSelecting Menu OptionsSelect menu options

Page 24 NDA-30122 Revision 1INSTALLATION & CONFIGURATION Attendant Console Statistics Operations ManualQuit Console StatsFollow the steps to qui

NDA-30122 Revision 1 Page 25Attendant Console Statistics Operations Manual REPORT FORMATSChapter 3 REPORT FORMATSThe Report Formats option from the

Page 26 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualUsing Report Formats (Cont.)Queue Report StatisticsQueue Re

NDA-30122 Revision 1 Page 27Attendant Console Statistics Operations Manual REPORT FORMATSUsing Report Formats (Cont.)Intervals of StatisticsEvery re

Page 28 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualReport Formats MenuStep 1:From the Console Stats Main Menu

NDA-30122 Revision 1 Page 29Attendant Console Statistics Operations Manual REPORT FORMATSAttendant, Queue, Route, & Station Report FormatsThe ov

Page 30 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualAttendant, Queue, Route, & Station Report Formats (Cont

NDA-30122 Revision 1 Page 31Attendant Console Statistics Operations Manual REPORT FORMATSAttendant, Queue, Route, & Station Report Formats (Cont

Page ii NDA-30122 Revision 1CONTENTS Attendant Console Statistics Operations ManualPageExample Reports . . . . . . . . . . . . . . . . . . . . . . .

Page 32 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualAttendant, Queue, Route, & Station Report Formats (Cont

NDA-30122 Revision 1 Page 33Attendant Console Statistics Operations Manual REPORT FORMATSAttendant, Queue, Route, & Station Report Formats (Cont

Page 34 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualAttendant, Queue, Route, & Station Report Formats (Cont

NDA-30122 Revision 1 Page 35Attendant Console Statistics Operations Manual REPORT FORMATSAttendant, Queue, Route, & Station Report Formats (Cont

Page 36 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualAttendant, Queue, Route, & Station Report Formats (Cont

NDA-30122 Revision 1 Page 37Attendant Console Statistics Operations Manual REPORT FORMATSAttendant, Queue, Route, & Station Report Formats (Cont

Page 38 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualAttendant, Queue, Route, & Station Report Formats (Cont

NDA-30122 Revision 1 Page 39Attendant Console Statistics Operations Manual REPORT FORMATSAttendant, Queue, Route, & Station Report Formats (Cont

Page 40 NDA-30122 Revision 1REPORT FORMATS Attendant Console Statistics Operations ManualAttendant, Queue, Route, & Station Report Formats (Cont

NDA-30122 Revision 1 Page 41Attendant Console Statistics Operations Manual REPORT GENERATIONChapter 4 REPORT GENERATIONThe Report Generation option

NDA-30122 Revision 1 Page iiiAttendant Console Statistics Operations Manual CONTENTSPageFinding Text Option. . . . . . . . . . . . . . . . . . . . .

Page 42 NDA-30122 Revision 1REPORT GENERATION Attendant Console Statistics Operations ManualReport Generation MenuStep 1:From the Console Stats Main

NDA-30122 Revision 1 Page 43Attendant Console Statistics Operations Manual REPORT GENERATIONGenerating ReportsGenerating a ReportThis procedure will

Page 44 NDA-30122 Revision 1REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Reports (Cont.)Generating a Report (Cont.)Ste

NDA-30122 Revision 1 Page 45Attendant Console Statistics Operations Manual REPORT GENERATIONGenerating ReportsFinding a Report (to Generate)This pro

Page 46 NDA-30122 Revision 1REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Reports (Cont.)Finding a Report Format (Cont.

NDA-30122 Revision 1 Page 47Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONChapter 5 AUTOMATED REPORT GENERATIONThe Autom

Page 48 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations ManualAutomated Report Generation MenuA Note on Sele

NDA-30122 Revision 1 Page 49Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONAutomated Report Generation Menu (Cont.)Step 2

Page 50 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Automated ReportsSet a Report Sched

NDA-30122 Revision 1 Page 51Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONGenerating Automated Reports (Cont.)Set a Repo

Page iv NDA-30122 Revision 1CONTENTS Attendant Console Statistics Operations ManualPageScreen Options . . . . . . . . . . . . . . . . . . . . . . .

Page 52 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Automated Reports (Cont.)Filter an

NDA-30122 Revision 1 Page 53Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONGenerating Automated Reports (Cont.)Filter an

Page 54 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Automated Reports (Cont.)Modify an

NDA-30122 Revision 1 Page 55Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONGenerating Automated Reports (Cont.)Modify an

Page 56 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Automated Reports (Cont.)Cancel an

NDA-30122 Revision 1 Page 57Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONGenerating Automated Reports (Cont.)Cancel an

Page 58 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations ManualGenerating Automated Reports (Cont.)Print an A

NDA-30122 Revision 1 Page 59Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATIONGenerating Automated Reports (Cont.)Print an A

Page 60 NDA-30122 Revision 1AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual

NDA-30122 Revision 1 Page 61Attendant Console Statistics Operations Manual REPORT VIEWINGChapter 6 REPORT VIEWINGThe Report Viewing option on the Co

NDA-30122 Revision 1 Page vAttendant Console Statistics Operations Manual FIGURESLIST OF FIGURESFigure Title Page2-1 Main Menu Screen . . . . . . .

Page 62 NDA-30122 Revision 1REPORT VIEWING Attendant Console Statistics Operations ManualProcedure OverviewThe overall sequence for viewing a report

NDA-30122 Revision 1 Page 63Attendant Console Statistics Operations Manual REPORT VIEWINGReport Viewing MenuStep 1:From the Console Stats Main Menu

Page 64 NDA-30122 Revision 1REPORT VIEWING Attendant Console Statistics Operations ManualViewing ReportsViewing an Attendant Login ReportThis proced

NDA-30122 Revision 1 Page 65Attendant Console Statistics Operations Manual REPORT VIEWINGViewing Reports (Cont.)Viewing an Attendant Login Report (C

Page 66 NDA-30122 Revision 1REPORT VIEWING Attendant Console Statistics Operations ManualViewing Reports (Cont.)Viewing an Attendant Login Report (C

NDA-30122 Revision 1 Page 67Attendant Console Statistics Operations Manual REPORT VIEWINGViewing Reports (Cont.)Viewing an Automated ReportThis pro

Page 68 NDA-30122 Revision 1REPORT VIEWING Attendant Console Statistics Operations ManualViewing Reports (Cont.)Viewing an Automated Report (Cont.)

NDA-30122 Revision 1 Page 69Attendant Console Statistics Operations Manual REPORT VIEWINGViewing Reports (Cont.)Viewing an Automated Report (Cont.)

Page 70 NDA-30122 Revision 1REPORT VIEWING Attendant Console Statistics Operations ManualViewing Reports (Cont.)Viewing a Non-Automated ReportThis p

NDA-30122 Revision 1 Page 71Attendant Console Statistics Operations Manual REPORT VIEWINGViewing Reports (Cont.)Viewing a Non-Automated Report (Cont

Page vi NDA-30122 Revision 1FIGURES Attendant Console Statistics Operations ManualFigure Title Page8-3 Add a Station Group Window . . . . . . . . . .

Page 72 NDA-30122 Revision 1REPORT VIEWING Attendant Console Statistics Operations ManualViewing Reports (Cont.)Viewing a Non-Automated Report (Cont

NDA-30122 Revision 1 Page 73Attendant Console Statistics Operations Manual ROUTE GROUPSChapter 7 ROUTE GROUPSThe Route Groups option from the Consol

Page 74 NDA-30122 Revision 1ROUTE GROUPS Attendant Console Statistics Operations ManualRoute Groups MenuStep 1:From the Console Stats Main Menu (Fig

NDA-30122 Revision 1 Page 75Attendant Console Statistics Operations Manual ROUTE GROUPSRoute GroupsAdding a Route GroupThis procedure will create a

Page 76 NDA-30122 Revision 1ROUTE GROUPS Attendant Console Statistics Operations ManualRoute Groups (Cont.)Adding a Route Group (Cont.)Step 8:If fin

NDA-30122 Revision 1 Page 77Attendant Console Statistics Operations Manual ROUTE GROUPSRoute Groups (Cont.)Finding a Route GroupThis procedure will

Page 78 NDA-30122 Revision 1ROUTE GROUPS Attendant Console Statistics Operations ManualRoute Groups (Cont.)Finding a Route Group (Cont.)Step 4:If fi

NDA-30122 Revision 1 Page 79Attendant Console Statistics Operations Manual ROUTE GROUPSRoute Groups (Cont.)Modifying a Route GroupThis procedure wil

Page 80 NDA-30122 Revision 1ROUTE GROUPS Attendant Console Statistics Operations ManualRoute Groups (Cont.)Modifying a Route Group (Cont.)Step 8:Whe

NDA-30122 Revision 1 Page 81Attendant Console Statistics Operations Manual ROUTE GROUPSRoute Groups (Cont.)Deleting a Route GroupThis procedure will

NDA-30122 Revision 1 Page 1Attendant Console Statistics Operations Manual INTRODUCTIONChapter 1 INTRODUCTIONThis manual provides the information nee

Page 82 NDA-30122 Revision 1ROUTE GROUPS Attendant Console Statistics Operations ManualRoute Groups (Cont.)Deleting a Route Group (Cont.)Step 4:To d

NDA-30122 Revision 1 Page 83Attendant Console Statistics Operations Manual ROUTE GROUPSRoute Groups (Cont.)Printing a Route GroupThis procedure will

Page 84 NDA-30122 Revision 1ROUTE GROUPS Attendant Console Statistics Operations ManualRoute Groups (Cont.)Printing a Route Group (Cont.)Step 7:To o

NDA-30122 Revision 1 Page 85Attendant Console Statistics Operations Manual STATION GROUPSChapter 8 STATION GROUPSThe Station Groups option from the

Page 86 NDA-30122 Revision 1STATION GROUPS Attendant Console Statistics Operations ManualStation Groups MenuStep 1:From the Console Stats Main Menu

NDA-30122 Revision 1 Page 87Attendant Console Statistics Operations Manual STATION GROUPSStation GroupsAdding a Station GroupThis procedure will cre

Page 88 NDA-30122 Revision 1STATION GROUPS Attendant Console Statistics Operations ManualStation Groups (Cont.)Adding a Station Group (Cont.)Step 7:

NDA-30122 Revision 1 Page 89Attendant Console Statistics Operations Manual STATION GROUPSStation Groups (Cont.)Finding a Station GroupThis procedure

Page 90 NDA-30122 Revision 1STATION GROUPS Attendant Console Statistics Operations ManualStation Groups (Cont.)Finding a Station Group (Cont.)Step 4

NDA-30122 Revision 1 Page 91Attendant Console Statistics Operations Manual STATION GROUPSStation Groups (Cont.)Modifying a Station GroupThis procedu