NEC UNIVERGE SV8100 User Manual download pdf (Page 47)

Document No. SIB 244 Page 47 of 52 1

July 2008

NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.

The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products

described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.

This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC

Australia Pty Ltd.

ACD-MIS Application



The SV8100 ACD-MIS suite includes the following enhancements compared to the Xen IPK II:

• Download configured data from the CPU rather than entering this manually.

• Create text reports in CSV format.

SV8100/SV8300 ACD MIS has five main system components:

o ACD MIS Server

o ACD MIS Monitor

o ACD MIS Reports

o ACD MIS Admin

o ACD MIS Agent Client

Supervisor MIS for historical reports, real-time queue status, and real-time agent views:

Desktop client for real-time queue status and text messages between agents & supervisors:

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