NEC Express5800/320Ma User's Guide

NEC Solutions (America), Inc.NR017WExpress5800/320Ma: Active Upgrade™ User’s Guide

Prefaceviii Express5800/320Ma: Active Upgrade™ User’s Guide WARNING!A warning indicates a situation where failure to take or avoid a specified action

Verifying the Status of Installed Software5-4 Express5800/320Ma: Active Upgrade™ User’s Guide Figure 5-2. Add or Remove Programs Control PanelIf you

Verifying If RDR Disks Are Resynchronizing Troubleshooting 5-5Verifying If RDR Disks Are ResynchronizingWhen you complete or abort the Active Upgrade

General Problems and Solutions5-6 Express5800/320Ma: Active Upgrade™ User’s Guide General Problems and SolutionsTable 5 -1 describes some common pro

General Problems and Solutions Troubleshooting 5-7No IP address on Upgrade ready teamUse the Network Connections control panel to assign an IP addres

General Problems and Solutions5-8 Express5800/320Ma: Active Upgrade™ User’s Guide Table 5 -2 describes some common problems with custom actions.Tabl

General Problems and Solutions Troubleshooting 5-9Failed to disable PCI device: QLogic Fibre Channel AdapterIf you have installed QLogic SANsurfer Fi

General Problems and Solutions5-10 Express5800/320Ma: Active Upgrade™ User’s Guide Related Topics• “Viewing Active Upgrade Process Status” on page 4-

Glossary-1GlossaryGlossary-Active Upgrade technologyA process that allows you to upgrade system software and applications on an Express5800/320Ma sy

GlossaryGlossary-2 Express5800/320Ma: Active Upgrade™ User’s Guide configuration fileA file that contains all of the settings pertaining to the Activ

Glossary Glossary-3(Note that, in ftSMC, elements are displayed as enclosures, for example, CPU Enclosure - n and I/O Enclosure - n.)enclosureA physi

Preface Preface ixGetting HelpIf you have a technical question about Express5800/320Ma hardware or software, try these online resources first: • Onli

GlossaryGlossary-4 Express5800/320Ma: Active Upgrade™ User’s Guide merge systemThe stage of the Active Upgrade process during which the system restar

Glossary Glossary-5serviceSee application service.sessionOne complete Active Upgrade process, from split mode to finish. Or, a remote connection to t

GlossaryGlossary-6 Express5800/320Ma: Active Upgrade™ User’s Guide Upgrade SideThe side of a split-mode system on which you can upgrade software. See

Index-1IndexIndex-Aabort upgrade, 1-6collecting dump files, 4-20executing, 4-19illustrated, 1-7Abort Upgrade page, 4-19Actions, 3-12Active Upgrade c

IndexIndex-2 Express5800/320Ma: Active Upgrade™ User’s Guide nesting, 3-7saving, 3-5upgrading without, 3-4Configuration page, 3-1configuringadministr

Index Index-3Ggathering information, 2-13glossary, Glossary-1Hhardware maintenance, 4-4Hardware State, 4-25Help button, 2-20high-priority updateSee h

IndexIndex-4 Express5800/320Ma: Active Upgrade™ User’s Guide Production Sidedefined, Glossary-4managing, 4-14programming notes, custom actions, 3-15Q

Index Index-5upgradefault tolerance during, 2-3session, 1-8, Glossary-5status, 4-21support, 2-1tasks, 4-5Upgrade Sideconnecting to, 4-6defined, Gloss

IndexIndex-6 Express5800/320Ma: Active Upgrade™ User’s Guide

Prefacex Express5800/320Ma: Active Upgrade™ User’s Guide

Overview 1-1Chapter 1Overview1-Active Upgrade™ technology allows you to upgrade system and application software on an Express5800/320Ma system with

Overview of the Active Upgrade Process1-2 Express5800/320Ma: Active Upgrade™ User’s Guide • Test the latest software updates in your environment befo

Overview of the Active Upgrade Process Overview 1-3Figure 1-1. Duplexed SystemFigure 1-2. Splitting the SystemNetworkExternalStorageDuplexed SystemCo

Overview of the Active Upgrade Process1-4 Express5800/320Ma: Active Upgrade™ User’s Guide As shown in Figure 1-2, when you split the system, the Acti

Overview of the Active Upgrade Process Overview 1-5Figure 1-3. Merged SystemFinally, the system restarts your applications, including the Active Upgr

Overview of the Active Upgrade Process1-6 Express5800/320Ma: Active Upgrade™ User’s Guide Figure 1-4. Committing the UpgradeWhen the RDR disk resychr

Overview of the Active Upgrade Process Overview 1-7If you abort the upgrade session while the system is in merge mode, a short period of downtime is

Manual Name: Express5800/320Ma: Active Upgrade™ User’s GuidePart Number: NR017WExpress5800/320Ma Software Release Number: 4.1.0Publication Date: Janua

Overview of the Active Upgrade Process1-8 Express5800/320Ma: Active Upgrade™ User’s Guide Active Upgrade State ModelThe state model in Figure 1-6 sho

Overview of the Active Upgrade Process Overview 1-9NOTEAfter the upgrade session leaves the Idle state, you must complete the full upgrade process in

Overview of the Active Upgrade Process1-10 Express5800/320Ma: Active Upgrade™ User’s Guide

Preparing for the Active Upgrade Process 2-1Chapter 2Preparing for the Active UpgradeProcess2-Preparing for the Active Upgrade process involves the

System Prerequisites2-2 Express5800/320Ma: Active Upgrade™ User’s Guide • The application’s installation or upgrade utility does not involve changes

System Prerequisites Preparing for the Active Upgrade Process 2-3All ports on any dual-port adapter must be either teamed or not teamed. You cannot h

System Prerequisites2-4 Express5800/320Ma: Active Upgrade™ User’s Guide • Can tolerate a potential decrease in performance during the upgrade.For exa

Recommendations Preparing for the Active Upgrade Process 2-5RecommendationsWhen preparing your system for the Active Upgrade process, also consider t

Managing Critical Applications During the Upgrade Process2-6 Express5800/320Ma: Active Upgrade™ User’s Guide the particular QFE hotfix, contact NEC T

Pre-Upgrade Tasks Preparing for the Active Upgrade Process 2-7If your application runs as a standard service that already accounts for interdependenc

Contents iiiContentsPreface vii1. Overview 1-1Features 1-1Overview of the Active Upgrade Process 1-2Aborting the Active Upgrade Process 1-6Active U

Pre-Upgrade Tasks2-8 Express5800/320Ma: Active Upgrade™ User’s Guide 4. Verify the integrity of all RDR disks, as follows:a. In ftSMC, expand ftServe

Pre-Upgrade Tasks Preparing for the Active Upgrade Process 2-9When you are finished preparing for the upgrade, start the Active Upgrade console. Foll

Pre-Upgrade Tasks2-10 Express5800/320Ma: Active Upgrade™ User’s Guide Configuring Windows Firewall for the Active Upgrade ProcessThe Active Upgrade c

Pre-Upgrade Tasks Preparing for the Active Upgrade Process 2-11Figure 2-1. Windows Firewall ExceptionsRelated Topics• “Pre-Upgrade Tasks” on page 2-7

Pre-Upgrade Tasks2-12 Express5800/320Ma: Active Upgrade™ User’s Guide To check the operational state of the enclosure with UPS (A-side) power1. Open

Pre-Upgrade Tasks Preparing for the Active Upgrade Process 2-13Gathering InformationBefore you start configuring the Active Upgrade process on your s

Pre-Upgrade Tasks2-14 Express5800/320Ma: Active Upgrade™ User’s Guide Table 2-1. Active Upgrade Process WorksheetItem ValueConfiguration files to use

Pre-Upgrade Tasks Preparing for the Active Upgrade Process 2-15Related Topics• “Pre-Upgrade Tasks” on page 2-7• “Software Upgrade Support” on page 2-

Pre-Upgrade Tasks2-16 Express5800/320Ma: Active Upgrade™ User’s Guide Copying Software Installation Packages to the SystemWhen the system runs in spl

Pre-Upgrade Tasks Preparing for the Active Upgrade Process 2-17Figure 2-2. Automatic Updates Control PanelIf your company pushes software updates fro

Contentsiv Express5800/320Ma: Active Upgrade™ User’s Guide Creating a Configuration File 3-2Loading a Configuration File 3-3Editing an Existing Conf

Pre-Upgrade Tasks2-18 Express5800/320Ma: Active Upgrade™ User’s Guide Figure 2-3. Automatic Updates Icon in System TrayTo verify the list of updates1

Starting and Exiting the Active Upgrade Console Preparing for the Active Upgrade Process 2-19Starting and Exiting the Active Upgrade ConsoleNOTES1. Y

Understanding the Active Upgrade Console Interface2-20 Express5800/320Ma: Active Upgrade™ User’s Guide Understanding the Active Upgrade Console Inter

Understanding the Active Upgrade Console Interface Preparing for the Active Upgrade Process 2-21The title bar also contains a Help button ( ), which

Understanding the Active Upgrade Console Interface2-22 Express5800/320Ma: Active Upgrade™ User’s Guide If you are creating or editing a configuration

Understanding the Active Upgrade Console Interface Preparing for the Active Upgrade Process 2-23You can click Active Upgrade to perform a readiness c

Understanding the Active Upgrade Console Interface2-24 Express5800/320Ma: Active Upgrade™ User’s Guide These links have the following purposes:• Remo

Understanding the Active Upgrade Console Interface Preparing for the Active Upgrade Process 2-25When you perform a readiness test and begin the upgra

Understanding the Active Upgrade Console Interface2-26 Express5800/320Ma: Active Upgrade™ User’s Guide Figure 2-10. Status BarFor more information ab

Configuring the Active Upgrade Process 3-1Chapter 3Configuring the Active UpgradeProcess3-Configuring the Active Upgrade process involves the follow

Contents Contents vVerifying the Status of Installed Software 5-3Verifying If RDR Disks Are Resynchronizing 5-5General Problems and Solutions 5-6Glos

Creating and Managing Configuration Files3-2 Express5800/320Ma: Active Upgrade™ User’s Guide NOTEYou can save a configuration file to any disk — syst

Creating and Managing Configuration Files Configuring the Active Upgrade Process 3-3Related Topics• “Creating and Managing Configuration Files” on pa

Creating and Managing Configuration Files3-4 Express5800/320Ma: Active Upgrade™ User’s Guide Editing an Existing Configuration FileEditing a configur

Selecting Disks to Upgrade Configuring the Active Upgrade Process 3-5Related Topics• “Creating and Managing Configuration Files” on page 3-1• Perform

Selecting Disks to Upgrade3-6 Express5800/320Ma: Active Upgrade™ User’s Guide You can mark each disk as a system disk or a data disk:• System diskA d

Selecting Other Configurations to Include Configuring the Active Upgrade Process 3-7For more information about any volume, move your cursor over the

Selecting Other Configurations to Include3-8 Express5800/320Ma: Active Upgrade™ User’s Guide Potential uses for nested files include:• Your support p

Selecting Application Services to Control Configuring the Active Upgrade Process 3-9Related Topics• “Creating and Managing Configuration Files” on pa

Selecting Event Log Files to Back Up3-10 Express5800/320Ma: Active Upgrade™ User’s Guide Each service on the Application Services page has a three-st

Selecting Event Log Files to Back Up Configuring the Active Upgrade Process 3-11When you commit an upgrade, the system reestablishes the RDR mirrors

Figuresiv Express5800/320Ma: Active Upgrade™ User’s Guide FiguresFigure 1-1. Duplexed System 1-3Figure 1-2. Splitting the System 1-3Figure 1-3. Merge

Configuring Custom Actions3-12 Express5800/320Ma: Active Upgrade™ User’s Guide Configuring Custom ActionsUse the Custom Actions page to customize the

Configuring Custom Actions Configuring the Active Upgrade Process 3-132. Executable files for custom actions must be located on a system disk. If a e

Configuring Custom Actions3-14 Express5800/320Ma: Active Upgrade™ User’s Guide 4. If you selected the Advanced control type, optionally select an ite

Configuring Custom Actions Configuring the Active Upgrade Process 3-15Custom actions run consecutively according to their timing options. Subsequent

Configuring Custom Actions3-16 Express5800/320Ma: Active Upgrade™ User’s Guide Related Topics• “Programming Notes for Custom Actions” on page 3-15• “

Configuring Custom Actions Configuring the Active Upgrade Process 3-17To pass multiple variables, add a space between each variable, as follows:%ACTI

Configuring Custom Actions3-18 Express5800/320Ma: Active Upgrade™ User’s Guide Executing Visual Basic Scripts and Other Types of Executable FilesBy d

Providing a Description for a Configuration File Configuring the Active Upgrade Process 3-19Providing a Description for a Configuration FileUse the D

Displaying the Upgrade Summary3-20 Express5800/320Ma: Active Upgrade™ User’s Guide If applicable, you can also save the current configuration file fr

Performing the Upgrade 4-1Chapter 4Performing the Upgrade4-Performing the Active Upgrade process can involve the following tasks:• Performing a read

Tables vTablesTable 2-1. Active Upgrade Process Worksheet 2-14Table 3-1. Hard Disk Color Coding 3-6Table 3-2. Selection of Application Services 3-10

Performing a Readiness Check4-2 Express5800/320Ma: Active Upgrade™ User’s Guide The activity log reports the overall results of the readiness check a

Splitting the System Performing the Upgrade 4-3Related Topics• “System Prerequisites” on page 2-2• “Splitting the System”• “Viewing Active Upgrade Pr

Splitting the System4-4 Express5800/320Ma: Active Upgrade™ User’s Guide 2. Split the system only when you are sitting at the console for your system.

Splitting the System Performing the Upgrade 4-5If the split process fails the first time, you can click Retry to try again. If the problem persists,

Splitting the System4-6 Express5800/320Ma: Active Upgrade™ User’s Guide If necessary, you can also completely abort the upgrade process from the Acti

Splitting the System Performing the Upgrade 4-7Figure 4-1. Links for Connecting to Upgrade SideRelated Topics• “Connecting to the Upgrade Side with R

Splitting the System4-8 Express5800/320Ma: Active Upgrade™ User’s Guide For more information about managing an AVR session, see the Express5800/320Ma

Splitting the System Performing the Upgrade 4-9NOTES1. If you want to refer to the Active Upgrade Help file while you are using the Upgrade Side desk

Splitting the System4-10 Express5800/320Ma: Active Upgrade™ User’s Guide Related Topics• “Connecting to the Upgrade Side with Remote KVM” on page 4-7

Splitting the System Performing the Upgrade 4-11NOTEBefore installing any software, ensure that you are working on the Upgrade Side desktop (through

Ta blesvi Express5800/320Ma: Active Upgrade™ User’s Guide

Splitting the System4-12 Express5800/320Ma: Active Upgrade™ User’s Guide Other Installation PackagesIf you previously downloaded individual installat

Splitting the System Performing the Upgrade 4-13CAUTION!Do not shut down the Upgrade Side, otherwise, the Upgrade Side will not come back online, and

Splitting the System4-14 Express5800/320Ma: Active Upgrade™ User’s Guide Managing Your Applications on the Production SideWhile the system is split,

Merging the System Performing the Upgrade 4-15Verifying the Upgrade Side Before Merging the SystemAfter you have upgraded or installed software on th

Merging the System4-16 Express5800/320Ma: Active Upgrade™ User’s Guide Merging the system:• Stops your applications and services on the Production Si

Merging the System Performing the Upgrade 4-17Related Topics• “Verifying the Upgrade Side Before Committing the Upgrade”• “Committing the Upgrade” on

Committing the Upgrade4-18 Express5800/320Ma: Active Upgrade™ User’s Guide • “Viewing Active Upgrade Process Status” on page 4-21• “Aborting the Upgr

Aborting the Upgrade Performing the Upgrade 4-19If the commit process fails the first time, you can click Retry to try again. If the problem persists

Finishing the Upgrade4-20 Express5800/320Ma: Active Upgrade™ User’s Guide NOTES1. Your screen might flicker and you might briefly lose control of you

Viewing Active Upgrade Process Status Performing the Upgrade 4-21• Click Active Upgrade in the navigation bar to initiate another readiness test and

Preface viiPrefacePurpose of This ManualThe Express5800/320Ma: Active Upgrade™ User’s Guide describes the Active Upgrade process, which allows you t

Viewing Active Upgrade Process Status4-22 Express5800/320Ma: Active Upgrade™ User’s Guide Figure 4-4. Activity Log (in Active Upgrade Console)If you

Viewing Active Upgrade Process Status Performing the Upgrade 4-23NOTEYou can only view status in the remote activity log. To control the remaining st

Viewing Active Upgrade Process Status4-24 Express5800/320Ma: Active Upgrade™ User’s Guide Figure 4-6. Activity Log DetailIn the detail window, you ca

Viewing Active Upgrade Process Status Performing the Upgrade 4-25Status BarThe status bar (Figure 4-7), which is located at the bottom of the Active

Viewing Active Upgrade Process Status4-26 Express5800/320Ma: Active Upgrade™ User’s Guide The Operational State reports the status of the last operat

Viewing Active Upgrade Process Status Performing the Upgrade 4-27Related Topics• “Activity Log” on page 4-21• “Saving the Activity Log to a File” on

Viewing Active Upgrade Process Status4-28 Express5800/320Ma: Active Upgrade™ User’s Guide

Troubleshooting 5-1Chapter 5Troubleshooting5-If necessary, you can collect information about the Active Upgrade process and resolve problems by:• Sa

Verifying the Status of Application Services5-2 Express5800/320Ma: Active Upgrade™ User’s Guide Verifying the Status of Application ServicesAt variou

Verifying the Status of Installed Software Troubleshooting 5-3Figure 5-1. Service Control ManagerRelated Topics• “Managing Critical Applications Duri