NEC Express5800/R120d-1M User Manual

NEC Express Server Express5800 Series 10.021.01-104.01 April 2012, First Edition © NEC Corporation 2012 Express5800/R120d-1M, R120d-2M EXP291, 292

Warnings and Additions to This Document Express5800/R120d-1M, R120d-2M Maintenance Guide 10 Warnings and Additions to This Document1. Unautho

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 100 Chapter 3 Appendix 1. POST Error Message When an error is detected by PO

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 101 Chapter 3 Appendix (1) Error messages Error Message Cause Solution 800

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 102 Chapter 3 Appendix Error Message Cause Solution 9040 PEI_CPU_SELF_TEST_

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 103 Chapter 3 Appendix Error Message Cause Solution A015 Memory Error detec

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 104 Chapter 3 Appendix Error Message Cause Solution AE15 CPU2_DIMM9 has bee

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 105 Chapter 3 Appendix Error Message Cause Solution AE90 CPU2_DIMM4 with er

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 106 Chapter 3 Appendix Error Message Cause Solution B030 PCI System Error o

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 107 Chapter 3 Appendix Error Message Cause Solution B278 PCI Slot 1D - PCIe

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 108 Chapter 3 Appendix Error Message Cause Solution C115 Management control

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 109 Chapter 3 Appendix (2) Error reporting via beep Even if an error is det

Express5800/R120d-1M, R120d-2M Maintenance Guide 11 NEC Express5800 Series Express5800/R120d-1M, R120d-2M Maintenance This chapter explains maintenan

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 110 Chapter 3 Appendix (3) Error messages on a virtual LCD In EXPRESSSCOPE

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 111 Chapter 3 Appendix • Messages displayed on a lower LCD line BMC Message

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 112 Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution Basebo

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 113 Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution Proces

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 114 Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution CPU2-D

1. POST Error Message Express5800/R120d-1M, R120d-2M Maintenance Guide 115 Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution Drive

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 116 Chapter 3 Appendix 2. List of Windows Event Logs ID Source Typ

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 117 Chapter 3 Appendix ID Source Type Message (Description) Timing

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 118 Chapter 3 Appendix ID Source Type Message (Description) Timin

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 119 Chapter 3 Appendix ID Source Type Message (Description) Timin

1. Transfer, Movement, and Disposal Express5800/R120d-1M, R120d-2M Maintenance Guide 12 Chapter 1 Maintenance 1. Transfer, Movement, and Disposal

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 120 Chapter 3 Appendix ID Source Type Message (Description) Timin

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 121 Chapter 3 Appendix ID Source Type Message (Description) Timing

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 122 Chapter 3 Appendix ID Source Type Message (Description) Timin

2. List of Windows Event Logs Express5800/R120d-1M, R120d-2M Maintenance Guide 123 Chapter 3 Appendix ID Source Type Message (Description) Timin

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 124 Chapter 3 Appendi

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 125 Chapter 3 Appendi

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 126 Chapter 3 Appendi

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 127 Chapter 3 Appendi

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 128 Chapter 3 Appendi

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 129 Chapter 3 Appendi

1. Transfer, Movement, and Disposal Express5800/R120d-1M, R120d-2M Maintenance Guide 13 Chapter 1 Maintenance 1.2 Disposal of the Server and Cons

3. Accessing Data for Electric Power, Temperature, and Processor Utilization Express5800/R120d-1M, R120d-2M Maintenance Guide 130 Chapter 3 Appendi

7. NEC ESMPRO Express5800/R120d-1M, R120d-2M Maintenance Guide 95 Chapter 2 Convenient Features 7.2 NEC ESMPRO Manager NEC ESMPRO Manager remotel

1. Transfer, Movement, and Disposal Express5800/R120d-1M, R120d-2M Maintenance Guide 14 Chapter 1 Maintenance CAUTION Be sure to observe t

2. Daily Maintenance Express5800/R120d-1M, R120d-2M Maintenance Guide 15 Chapter 1 Maintenance 2. Daily Maintenance To use this server under top

2. Daily Maintenance Express5800/R120d-1M, R120d-2M Maintenance Guide 16 Chapter 1 Maintenance 2.3 Checking STATUS LED After powering on the serv

2. Daily Maintenance Express5800/R120d-1M, R120d-2M Maintenance Guide 17 Chapter 1 Maintenance 2.5.1 Cleaning the server Wipe the external surfac

3. User Support Express5800/R120d-1M, R120d-2M Maintenance Guide 18 Chapter 1 Maintenance 3. User Support Before getting after-sales service, che

4. Collecting Failure Information Express5800/R120d-1M, R120d-2M Maintenance Guide 19 Chapter 1 Maintenance 4. Collecting Failure Information If

Documents Provided with This Product Express5800/R120d-1M, R120d-2M Maintenance Guide 2 Documents Provided with This Product Documents for this

4. Collecting Failure Information Express5800/R120d-1M, R120d-2M Maintenance Guide 20 Chapter 1 Maintenance 4.2 Collecting Configuration Informat

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 21 Chapter 1 Maintenance 5. Troubleshooting If this system does not operate a

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 22 Chapter 1 Maintenance [?] POST does not complete  Is memory installed c

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 23 Chapter 1 Maintenance 5.2 Upon Starting EXPRESSBUILDER [?] Unable to star

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 24 Chapter 1 Maintenance [?] The following message appears and EXPRESSBUILDE

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 25 Chapter 1 Maintenance 5.3 Upon Installing OS [?] Unable to install OS 

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 26 Chapter 1 Maintenance [?] The following devices are indicated as faulty

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 27 Chapter 1 Maintenance [?] The following features are installed when Windo

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 28 Chapter 1 Maintenance 5.4 When OS is Started [?] Unable to start OS  Ha

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 29 Chapter 1 Maintenance [?] The system displays the message below and fails

Contents Express5800/R120d-1M, R120d-2M Maintenance Guide 3 Contents Documents Provided with This Product ...

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 30 Chapter 1 Maintenance 5.5 When STOP Error Occurs [?] Cannot turn the po

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 31 Chapter 1 Maintenance Indication of Reason for Diff in Write Action BBU

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 32 Chapter 1 Maintenance [?] Event ID510: The following event to prompt batt

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 33 Chapter 1 Maintenance 5.7 When Using Internal Devices and Other Hardware [

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 34 Chapter 1 Maintenance [?] Unable to access the (internal or external) SCS

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 35 Chapter 1 Maintenance 5.8 When OS is in Operation [?] Windows operation i

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 36 Chapter 1 Maintenance [?] Communication performance of an optional LAN bo

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 37 Chapter 1 Maintenance 5.9 When EXPRESSBUILDER is Started on Windows [?] C

5. Troubleshooting Express5800/R120d-1M, R120d-2M Maintenance Guide 38 Chapter 1 Maintenance 5.11 For Optical Disk Drives [?] Unable to access o

6. Windows System Recovery Express5800/R120d-1M, R120d-2M Maintenance Guide 39 Chapter 1 Maintenance 6. Windows System Recovery Recover the Windo

Contents Express5800/R120d-1M, R120d-2M Maintenance Guide 4 5.10 For Bundled Software ...

7. Resetting and Clearing the Server Express5800/R120d-1M, R120d-2M Maintenance Guide 40 Chapter 1 Maintenance 7. Resetting and Clearing the Serv

7. Resetting and Clearing the Server Express5800/R120d-1M, R120d-2M Maintenance Guide 41 Chapter 1 Maintenance 7.3 Forced Shutdown Use this funct

7. Resetting and Clearing the Server Express5800/R120d-1M, R120d-2M Maintenance Guide 42 Chapter 1 Maintenance 7.4 Clearing BIOS Settings (CMOS M

7. Resetting and Clearing the Server Express5800/R120d-1M, R120d-2M Maintenance Guide 43 Chapter 1 Maintenance The following instructions show ho

7. Resetting and Clearing the Server Express5800/R120d-1M, R120d-2M Maintenance Guide 44 Chapter 1 Maintenance • Clearing a password 1. Refer t

8. System Diagnostics Express5800/R120d-1M, R120d-2M Maintenance Guide 45 Chapter 1 Maintenance 8. System Diagnostics System Diagnostics runs sev

8. System Diagnostics Express5800/R120d-1M, R120d-2M Maintenance Guide 46 Chapter 1 Maintenance Diagnostics tool title Shows the name and versi

8. System Diagnostics Express5800/R120d-1M, R120d-2M Maintenance Guide 47 Chapter 1 Maintenance <Option> Optional features can be used from

9. Offline Tools Express5800/R120d-1M, R120d-2M Maintenance Guide 48 Chapter 1 Maintenance 9. Offline Tools Offline tools are used for preventive

9. Offline Tools Express5800/R120d-1M, R120d-2M Maintenance Guide 49 Chapter 1 Maintenance 9.2 Functions of Offline Tools Offline Tools offer the

Contents Express5800/R120d-1M, R120d-2M Maintenance Guide 5 8. NEC Product Info Collection Utility ...

9. Offline Tools Express5800/R120d-1M, R120d-2M Maintenance Guide 50 Chapter 1 Maintenance 9.3 Console-less Off-line Tools can be remotely contr

Express5800/R120d-1M, R120d-2M Maintenance Guide 51 NEC Express5800 Series Express5800/R120d-1M, R120d-2M Convenient Features This chapter describes

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 52 Chapter 2 Convenient Features 1. System BIOS You can check and change the para

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 53 Chapter 2 Convenient Features For details about the options, see the table b

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 54 Chapter 2 Convenient Features 1.2.2 Advanced If you move the cursor to Advance

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 55 Chapter 2 Convenient Features For details about the options, see the table b

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 56 Chapter 2 Convenient Features For details about the options, see the table bel

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 57 Chapter 2 Convenient Features (b) Processor Power Management submenu For

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 58 Chapter 2 Convenient Features (2) Memory Configuration submenu From the Advan

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 59 Chapter 2 Convenient Features (a) Memory Information submenu For details

Notations Used in This Document Express5800/R120d-1M, R120d-2M Maintenance Guide 6 Notations Used in This Document Notations used in the text

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 60 Chapter 2 Convenient Features (3) PCI Configuration submenu From the Advanced

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 61 Chapter 2 Convenient Features (a) PCI Device Controller and Option ROM Sett

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 62 Chapter 2 Convenient Features (b) PCI Link Speed Settings submenu For detai

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 63 Chapter 2 Convenient Features (4) Advanced Chipset Configuration submenu Fr

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 64 Chapter 2 Convenient Features (5) Storage Configuration submenu From the Adva

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 65 Chapter 2 Convenient Features (a) SATA Information submenu For details ab

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 66 Chapter 2 Convenient Features (6) USB Configuration submenu From the Advanced

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 67 Chapter 2 Convenient Features (7) Serial Port Configuration submenu From th

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 68 Chapter 2 Convenient Features For details about the options, see the table bel

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 69 Chapter 2 Convenient Features 1.2.3 Security If you move the cursor to Secur

Notations Used in This Document Express5800/R120d-1M, R120d-2M Maintenance Guide 7 Abbreviations of Operating Systems (Windows) Windows Operati

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 70 Chapter 2 Convenient Features For details about the options, see the table bel

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 71 Chapter 2 Convenient Features (1) Trusted Computing submenu From the Securi

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 72 Chapter 2 Convenient Features If TXT Support is enabled, the following screen

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 73 Chapter 2 Convenient Features For details about the options, see the table b

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 74 Chapter 2 Convenient Features 1.2.4 Server If you move the cursor to Server, t

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 75 Chapter 2 Convenient Features (2/2) Option Parameter Descriptions Thermal

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 76 Chapter 2 Convenient Features (1) System Management submenu From the Server m

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 77 Chapter 2 Convenient Features (2) Power Control Configuration submenu From

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 78 Chapter 2 Convenient Features The table below shows the operation of DC power

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 79 Chapter 2 Convenient Features 1.2.5 Boot If you move the cursor to Boot, the

Trademarks Express5800/R120d-1M, R120d-2M Maintenance Guide 8 TrademarksEXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft,

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 80 Chapter 2 Convenient Features 1. When BIOS detects a bootable device, informa

1. System BIOS Express5800/R120d-1M, R120d-2M Maintenance Guide 81 Chapter 2 Convenient Features 1.2.6 Save & Exit If you move the cursor t

2. Flash FDD Express5800/R120d-1M, R120d-2M Maintenance Guide 82 Chapter 2 Convenient Features 2. Flash FDD Flash FDD is a device that is compati

2. Flash FDD Express5800/R120d-1M, R120d-2M Maintenance Guide 83 Chapter 2 Convenient Features 2.1.3 Use in EXPRESSBUILDER • Connect Flash FDD

3. Power Control Feature Express5800/R120d-1M, R120d-2M Maintenance Guide 84 Chapter 2 Convenient Features 3. Power Control Feature For a device

4. RAID System Configuration Express5800/R120d-1M, R120d-2M Maintenance Guide 85 Chapter 2 Convenient Features 4. RAID System Configuration 4.1

4. RAID System Configuration Express5800/R120d-1M, R120d-2M Maintenance Guide 86 Chapter 2 Convenient Features (3) Priority settingsFor setting

5. Details of EXPRESSBUILDER Express5800/R120d-1M, R120d-2M Maintenance Guide 87 Chapter 2 Convenient Features 5. Details of EXPRESSBUILDER EXP

5. Details of EXPRESSBUILDER Express5800/R120d-1M, R120d-2M Maintenance Guide 88 Chapter 2 Convenient Features 5.2 Menu EXPRESSBUILDER is opera

5. Details of EXPRESSBUILDER Express5800/R120d-1M, R120d-2M Maintenance Guide 89 Chapter 2 Convenient Features (2) Top Menu Tips EXPRESSBUIL

Regulatory Notices Express5800/R120d-1M, R120d-2M Maintenance Guide 9 Regulatory Notices FCC Statement This equipment has been tested and found

5. Details of EXPRESSBUILDER Express5800/R120d-1M, R120d-2M Maintenance Guide 90 Chapter 2 Convenient Features d) Exit EXPRESSBUILDER Select t

5. Details of EXPRESSBUILDER Express5800/R120d-1M, R120d-2M Maintenance Guide 91 Chapter 2 Convenient Features 5.3 Utilities Provided by EXPRES

5. Details of EXPRESSBUILDER Express5800/R120d-1M, R120d-2M Maintenance Guide 92 Chapter 2 Convenient Features 5.4 Configure EXPRESSBUILDER Set

6. EXPRESSSCOPE Engine 3 Express5800/R120d-1M, R120d-2M Maintenance Guide 93 Chapter 2 Convenient Features 6. EXPRESSSCOPE Engine 3 EXPRESSSCOPE

7. NEC ESMPRO Express5800/R110d-1E, E110d-1 Maintenance Guide 94 Chapter 2 Convenient Features 7. NEC ESMPRO 7.1 NEC ESMPRO Agent (for Windows)

7. NEC ESMPRO Express5800/R120d-1M, R120d-2M Maintenance Guide 95 Chapter 2 Convenient Features 7.2 NEC ESMPRO Manager NEC ESMPRO Manager remotel

7. NEC ESMPRO Express5800/R120d-1M, R120d-2M Maintenance Guide 96 Chapter 2 Convenient Features 7.3 NEC ESMPRO Agent Extension NEC ESMPRO Agent E

8. NEC Product Info Collection Utility Express5800/R120d-1M, R120d-2M Maintenance Guide 97 Chapter 2 Convenient Features 8. NEC Product Info Co

9. Universal RAID Utility Express5800/R120d-1M, R120d-2M Maintenance Guide 98 Chapter 2 Convenient Features 9. Universal RAID Utility Universal R

Express5800/R120d-1M, R120d-2M Maintenance Guide 99 NEC Express5800 Series Express5800/R120d-1M, R120d-2M Appendix 1. POST Error Message Shows