NEC NDA-30103-004 User Manual
Browse online or download User Manual for Software NEC NDA-30103-004. NEC NDA-30103-004 User's Manual [en]
- Page / 108
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
- USER GUIDE 1
- LIABILITY DISCLAIMER 2
- TABLE OF CONTENTS 3
- DRAFT NDA-30103 Revision 4 4
- DRAFT Page iii 5
- LIST OF FIGURES 7
- Page vi NDA-30103 Revision 4 8
- LIST OF TABLES 9
- DRAFT NDA-30103 Revision 4 10
- Chapter 1 Introduction 11
- How This Guide is Organized 12
- Using This Guide 13
- Procedures 14
- Keyboard Conventions 14
- NDA-30103 Revision 4 Page 5 15
- Page 6 NDA-30103 Revision 4 16
- NDA-30103 Revision 4 Page 7 17
- Page 8 NDA-30103 Revision 4 18
- Chapter 2 Getting Started 19
- Line Status Window 20
- Call Menu 21
- Page 12 NDA-30103 Revision 4 22
- Options Menu 23
- Window Menu 23
- Help Menu 23
- Command Buttons 24
- NDA-30103 Revision 4 Page 15 25
- To Select Press 25
- Source and Destination Areas 27
- Number Entered Field 28
- Status Line 28
- Directory Window 29
- Speed Dials Window 31
- Logging In To the 32
- Application: 32
- Exiting the 32
- Connecting to the 33
- Business 33
- Attendant Server 33
- Page 24 NDA-30103 Revision 4 34
- Chapter 3 Processing Calls 35
- About Call Processing 36
- Making Calls 37
- To Make a Call 38
- Using the 38
- Directory 38
- Answering Calls 39
- Holding Calls 40
- Canceling Transactions 40
- Transferring Calls 41
- Making a Screened 43
- Transfer 43
- Making Conference Calls 44
- To Place a 45
- Conference Call 45
- Releasing Calls 46
- Camping On To a Busy Line 46
- Overriding Calls 47
- Parking Calls 48
- To Park a Call 49
- Joining a Caller 50
- To Join a Parked Call 50
- Retrieving a 51
- Parked Call 51
- To Retrieve a Parked Call 51
- Forwarding Calls 52
- To Cancel Call 53
- Forwarding 53
- Setting Do-not-disturb 54
- Canceling 55
- Do-not-disturb 55
- Working With Messages 56
- NDA-30103 Revision 4 Page 47 57
- This Page Left Blank 60
- Overview 61
- Page 52 NDA-30103 Revision 4 62
- Adding or 63
- Modifying a Speed 63
- Dial Number 63
- Deleting a Speed 66
- Dial Button 66
- Setting the 67
- Window Display 67
- Page 58 NDA-30103 Revision 4 68
- NDA-30103 Revision 4 Page 59 69
- Figure 4-6 Line Window tab 69
- Page 60 NDA-30103 Revision 4 70
- NDA-30103 Revision 4 Page 61 71
- Figure 4-8 Employee DB tab 71
- Page 62 NDA-30103 Revision 4 72
- Figure 4-10 DID DB tab 72
- NDA-30103 Revision 4 Page 63 73
- Figure 4-11 Route/Trunk tab 73
- Page 64 NDA-30103 Revision 4 74
- Saving the Screen Layout 75
- Changing Passwords 75
- About the Directory Window 77
- Displaying the Directory 78
- Sorting the Directory 78
- Changing the 79
- Default Sort Order 79
- Adding a Directory Entry 80
- Adding an External 81
- Directory Entry 81
- Page 72 NDA-30103 Revision 4 82
- Modifying a Directory Entry 83
- Modifying an 84
- External Directory 84
- Deleting a Directory Entry 85
- Deleting an 86
- About Wave File Recording 87
- Page 78 NDA-30103 Revision 4 88
- Figure 6-1 Wave Files tab 88
- When You See It Indicates 88
- Configuring 89
- Greetings 89
- Configuring Group Greetings 91
- Automatic Call 92
- Recording 92
- Enabling Call Recording 92
- Setting the Wave 95
- File Path 95
- Working with Greetings 96
- Page 88 NDA-30103 Revision 4 98
- Working with Recorded Calls 99
- Playing a 100
- Recorded Call 100
- Deleting Wave Files 101
- Troubleshooting Wave Files 102
- Appendix A Error Messages 103
- Message Cause Action 104
Summary of Contents
OpenWorX BUSINESS ATTENDANT SYSTEMUSER GUIDENEC America, Inc.NDA-30103-004Revision 4.0November, 2001Stock # 0221191
Page viii DRAFT NDA-30103 Revision 4TABLES OpenWorX Business Attendant System User GuideThis Page Left Blank.
Page 90 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User GuidePlaying a Recorded CallUse the follow
NDA-30103 Revision 4 Page 91OpenWorX Business Attendant System User Guide Using the Wave File Recording Features• Click the Fast Forward or Rewind bu
Page 92 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User GuideTroubleshooting Wave FilesNEC recomme
NDA-30103 Revision 4 Page 93OpenWorX Business Attendant System User Guide Error MessagesAppendix A Error MessagesThe following table lists the error
Page 94 NDA-30103 Revision 4Error Messages OpenWorX Business Attendant System User GuideDatabase error: • Database error Note the error code, try t
NDA-30103 Revision 4 Page 95OpenWorX Business Attendant System User Guide Error MessagesOperation failed, Line is busy. • The attendant tried to ans
Page 96 NDA-30103 Revision 4Error Messages OpenWorX Business Attendant System User GuideThe local workstation is not a valid workstation. Have someo
NDA-30103 Revision 4 Page 97OpenWorX Business Attendant System User Guide Error MessagesWARNING: BAS Server has began a compact and repair routine o
Page 98 NDA-30103 Revision 4Error Messages OpenWorX Business Attendant System User Guide
NDA-30103 Revision 4 Page 1OpenWorX Business Attendant System User Guide IntroductionChapter 1 IntroductionThe Business Attendant System User Guide
Page 2 NDA-30103 Revision 4Introduction OpenWorX Business Attendant System User GuideHow This Guide is OrganizedChapter 1 - IntroductionThis chapter
NDA-30103 Revision 4 Page 3OpenWorX Business Attendant System User Guide IntroductionUsing This GuideThis guide is designed to make the attendant st
Page 4 NDA-30103 Revision 4Introduction OpenWorX Business Attendant System User GuideProceduresStep-by-step instructions are numbered. Simply follow
NDA-30103 Revision 4 Page 5OpenWorX Business Attendant System User Guide IntroductionSummary of Shortcut and Function KeysUse the following keys in
Page 6 NDA-30103 Revision 4Introduction OpenWorX Business Attendant System User GuideBusiness Attendant System TerminologyAbandoned Parked CallerA p
NDA-30103 Revision 4 Page 7OpenWorX Business Attendant System User Guide IntroductionHold TimeA timer setting that specifies the amount of time the
Page 8 NDA-30103 Revision 4Introduction OpenWorX Business Attendant System User GuideScreened TransferAllows the attendant to place the caller on co
NDA-30103 Revision 4 Page 9OpenWorX Business Attendant System User Guide Getting StartedChapter 2 Getting StartedOverviewThe Business Attendant Syste
LIABILITY DISCLAIMERNEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice.NEC America
Page 10 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideLine Status WindowThe Line Status window (Figure 2-1) is the
NDA-30103 Revision 4 Page 11OpenWorX Business Attendant System User Guide Getting StartedCall MenuAnswerSelects the next call waiting in sequence fro
Page 12 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideCancelStops a transaction. Use this command to disconnect fr
NDA-30103 Revision 4 Page 13OpenWorX Business Attendant System User Guide Getting StartedOptions MenuPreferencesDisplays the Business Attendant Clien
Page 14 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideCommands Tab The Commands tab contains the Command buttons,
NDA-30103 Revision 4 Page 15OpenWorX Business Attendant System User Guide Getting StartedThe Call Status Indicator shows the status of the caller. Gr
Page 16 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideQueues Tab The Queues tab contains the Queue buttons, the Lo
NDA-30103 Revision 4 Page 17OpenWorX Business Attendant System User Guide Getting StartedSource and Destination AreasFigure 2-5 Source and Destinat
Page 18 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideNumber Entered FieldFigure 2-6 Number Entered FieldThe Num
NDA-30103 Revision 4 Page 19OpenWorX Business Attendant System User Guide Getting StartedDirectory WindowThe Directory window (Figure 2-8) contains t
NDA-30103 Revision 4 DRAFT Page iOpenWorX Business Attendant System User Guide CONTENTSTABLE OF CONTENTSPageChapter 1 - Introduction . . . . . . . .
Page 20 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideLine Status IndicatorIf the Line Status Indicator field is c
NDA-30103 Revision 4 Page 21OpenWorX Business Attendant System User Guide Getting StartedSpeed Dials WindowThe Speed Dials window (Figure 2-9) contai
Page 22 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideRunning the Business Attendant Client ApplicationEach time y
NDA-30103 Revision 4 Page 23OpenWorX Business Attendant System User Guide Getting StartedConnecting to the Business Attendant ServerThe Business Atte
Page 24 NDA-30103 Revision 4Getting Started OpenWorX Business Attendant System User GuideIf the Server Goes Down While You Are WorkingIf the Business
NDA-30103 Revision 4 Page 25OpenWorX Business Attendant System User Guide Processing CallsChapter 3 Processing CallsOverviewThis chapter outlines the
Page 26 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideAbout Call ProcessingTo begin processing calls, log in to t
NDA-30103 Revision 4 Page 27OpenWorX Business Attendant System User Guide Processing CallsProcessing Calls Using the Speed DialsYou can use the Speed
Page 28 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideTo Make a Call Using the DirectoryUse the following steps t
NDA-30103 Revision 4 Page 29OpenWorX Business Attendant System User Guide Processing CallsAnswering CallsThe Answer command connects you to an incomi
Page ii DRAFT NDA-30103 Revision 4CONTENTS OpenWorX Business Attendant System User GuidePageHolding Calls. . . . . . . . . . . . . . . . . . . . . .
Page 30 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideHolding CallsThe Hold command allows you to temporarily lea
NDA-30103 Revision 4 Page 31OpenWorX Business Attendant System User Guide Processing CallsTransferring CallsThe Business Attendant System gives you t
Page 32 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideTo Make a Blind Transfer Using the Speed DialsUse the follo
NDA-30103 Revision 4 Page 33OpenWorX Business Attendant System User Guide Processing CallsMaking a Screened TransferIf you are already connected to a
Page 34 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideTransferring a Call to Voice MailThe Business Attendant Sys
NDA-30103 Revision 4 Page 35OpenWorX Business Attendant System User Guide Processing CallsTo Place a Conference CallUse the following steps to place
Page 36 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideReleasing CallsThe Release command connects a transferred c
NDA-30103 Revision 4 Page 37OpenWorX Business Attendant System User Guide Processing CallsSwitching Between Source and Destination CallersThe Source/
Page 38 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User Guide4. When you are done, click the Release command button. The
NDA-30103 Revision 4 Page 39OpenWorX Business Attendant System User Guide Processing CallsTo Park a CallUse the following steps to park a caller from
NDA-30103 Revision 4 DRAFT Page iiiOpenWorX Business Attendant System User Guide CONTENTSPageTo Add or Modify a Speed Dial from the Speed Dials Window
Page 40 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideJoining a Caller with a Parked CallThe Join command allows
NDA-30103 Revision 4 Page 41OpenWorX Business Attendant System User Guide Processing CallsRetrieving a Parked CallIf the destination party does not r
Page 42 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideParked Call TimeoutIf a call is parked beyond the amount of
NDA-30103 Revision 4 Page 43OpenWorX Business Attendant System User Guide Processing Calls2. Do one of the following:• Enter the phone number you wan
Page 44 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideSetting Do-not-disturbThe Do-not-disturb command blocks an
NDA-30103 Revision 4 Page 45OpenWorX Business Attendant System User Guide Processing Calls3. Click OK. The Change Do-not-disturb dialog box displays
Processing Calls OpenWorX Business Attendant System User GuidePage 46 NDA-30103 Revision 4Working With MessagesThe Business Attendant System allows y
NDA-30103 Revision 4 Page 47OpenWorX Business Attendant System User Guide Processing CallsFigure 3-10 New Message dialog box3. Enter information ab
Page 48 NDA-30103 Revision 4Processing Calls OpenWorX Business Attendant System User GuideViewing Messages Use the following steps to review the mess
NDA-30103 Revision 4 Page 49OpenWorX Business Attendant System User Guide Processing Calls3. The message list can be sorted in the ascending or desce
Page iv DRAFT NDA-30103 Revision 4CONTENTS OpenWorX Business Attendant System User GuidePagePlaying a Recorded Call . . . . . . . . . . . . . . . .
Processing Calls OpenWorX Business Attendant System User GuidePage 50 NDA-30103 Revision 4This Page Left Blank.
NDA-30103 Revision 4 Page 51OpenWorX Business Attendant System User Guide Configuring the User OptionsChapter 4 Configuring the User OptionsOverviewT
Page 52 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User GuideAbout the Business Attendant Client Options Dia
NDA-30103 Revision 4 Page 53OpenWorX Business Attendant System User Guide Configuring the User OptionsRoute/TrunkConfigures the information displayed
Page 54 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User GuideTo Add or Modify a Speed Dial Using the Directo
NDA-30103 Revision 4 Page 55OpenWorX Business Attendant System User Guide Configuring the User OptionsTo Add or Modify a Speed Dial from the Speed Di
Page 56 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User GuideDeleting a Speed Dial ButtonTo Delete a Speed D
NDA-30103 Revision 4 Page 57OpenWorX Business Attendant System User Guide Configuring the User OptionsConfiguring the Window Display Options You can
Page 58 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User GuideSetting the Health Check Server IntervalThe Bus
NDA-30103 Revision 4 Page 59OpenWorX Business Attendant System User Guide Configuring the User OptionsConfiguring Incoming Call NotificationYou can c
NDA-30103 Revision 4 Page vOpenWorX Business Attendant System User Guide FIGURESLIST OF FIGURESFigure Title Page2-1 Line Status Window. . . . . . . .
Page 60 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User GuideSelecting the Displayed Command ButtonsYou can
NDA-30103 Revision 4 Page 61OpenWorX Business Attendant System User Guide Configuring the User OptionsDisplaying the Call Source/Destination Informat
Page 62 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User Guide3. To change the information displayed for exte
NDA-30103 Revision 4 Page 63OpenWorX Business Attendant System User Guide Configuring the User Options5. To change the information displayed for call
Page 64 NDA-30103 Revision 4Configuring the User Options OpenWorX Business Attendant System User GuideConfiguring the Fields Displayed in the Directo
NDA-30103 Revision 4 Page 65OpenWorX Business Attendant System User Guide Configuring the User OptionsChanging PasswordsYou can change your password
Configuring the User Options OpenWorX Business Attendant System User GuidePage 66 NDA-30103 Revision 4This Page Left Blank.
NDA-30103 Revision 4 Page 67OpenWorX Business Attendant System User Guide Working With the DirectoryChapter 5 Working With the DirectoryOverviewThis
Page 68 NDA-30103 Revision 4Working With the Directory OpenWorX Business Attendant System User GuideDisplaying the DirectoryThe Directory window cont
NDA-30103 Revision 4 Page 69OpenWorX Business Attendant System User Guide Working With the DirectoryChanging the Default Sort OrderUse the following
Page vi NDA-30103 Revision 4FIGURES OpenWorX Business Attendant System User GuideFigure Title Page6-2 Greeting group box . . . . . . . . . . . . . . .
Page 70 NDA-30103 Revision 4Working With the Directory OpenWorX Business Attendant System User GuideAdding a Directory EntryUse the following procedu
NDA-30103 Revision 4 Page 71OpenWorX Business Attendant System User Guide Working With the DirectoryAdding an External Directory EntryUse the followi
Page 72 NDA-30103 Revision 4Working With the Directory OpenWorX Business Attendant System User GuideThe number to be displayed in the directory, comp
NDA-30103 Revision 4 Page 73OpenWorX Business Attendant System User Guide Working With the DirectoryModifying a Directory EntryUse the following proc
Page 74 NDA-30103 Revision 4Working With the Directory OpenWorX Business Attendant System User GuideModifying an External Directory EntryUse the foll
NDA-30103 Revision 4 Page 75OpenWorX Business Attendant System User Guide Working With the DirectoryDeleting a Directory EntryUse the following proce
Working With the Directory OpenWorX Business Attendant System User GuidePage 76 NDA-30103 Revision 4Deleting an External Directory EntryUse the follo
NDA-30103 Revision 4 Page 77OpenWorX Business Attendant System User Guide Using the Wave File Recording FeaturesChapter 6 Using the Wave File Recordi
Page 78 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User GuideConfiguring Wave Files SettingsBefore
NDA-30103 Revision 4 Page 79OpenWorX Business Attendant System User Guide Using the Wave File Recording FeaturesConfiguring GreetingsThe Greeting gro
NDA-30103 Revision 4 DRAFT Page viiOpenWorX Business Attendant System User Guide TABLESLIST OF TABLESTable Title Page1-1 Document Conventions. . . . .
Page 80 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User Guide3. Select the device that will be use
NDA-30103 Revision 4 Page 81OpenWorX Business Attendant System User Guide Using the Wave File Recording FeaturesConfiguring Automatic GreetingsUse th
Page 82 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User GuideConfiguring Automatic Call RecordingT
NDA-30103 Revision 4 Page 83OpenWorX Business Attendant System User Guide Using the Wave File Recording FeaturesSetting Up Call Recording Wave File I
Page 84 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User Guide4. If available, select the desired s
NDA-30103 Revision 4 Page 85OpenWorX Business Attendant System User Guide Using the Wave File Recording Features2. Enter the number of minutes that t
Page 86 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User GuideWorking with GreetingsIf you have ins
NDA-30103 Revision 4 Page 87OpenWorX Business Attendant System User Guide Using the Wave File Recording Features2. Click the red Record button to sta
Page 88 NDA-30103 Revision 4Using the Wave File Recording Features OpenWorX Business Attendant System User GuideFigure 6-9 Save Greeting for Groups
NDA-30103 Revision 4 Page 89OpenWorX Business Attendant System User Guide Using the Wave File Recording FeaturesWorking with Recorded CallsThe Busine
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