Troubleshooting 8-35
Collecting Dr. Watson Diagnostic Information
Dr. Watson collects diagnostic information related to application errors. The location to save the
information can be specified as you like. For more information, see Chapter 5.
Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the
label. You can specify the location to save the diagnostic information as you like. For more
information, see "Specifying Memory Dump (Debug Information (see Chapter 5 for detail)".
IMPORTANT:
Consult with your service representative before dumping the
memory. Dumping the memory while the server is in the successful
operation may affect the system operation.
Restarting the system due to an error may display a message
indicating insufficient virtual memory. Ignore this message and
proceed. Restarting the system may result in dumping improper
data.
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