NEC Express5800/R120d-1M User Manual Page 25
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- Table of contents
- TROUBLESHOOTING
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5. Troubleshooting
Express5800/R120d-1M, R120d-2M Maintenance Guide
25
Chapter 1 Maintenance
5.3
Upon Installing OS
[?] Unable to install OS
Is the Hard Disk Drive properly installed?
→ Make sure that the Hard Disk Drive is installed securely and that cables are properly connected.
Did you configure the RAID Controller?
→ For the RAID System, use EXPRESSBUILDER or a RAID Configuration Utility (WebBIOS) to properly
configure the RAID Controller before installing OS.
Did you create a Logical Drive?
→ For the RAID System, create a Logical Drive using EXPRESSBUILDER or a RAID Configration Utility
(WebBIOS) to install OS.
[?] Unable to install Windows
Have you checked precautions for installation?
→ For Windows Server 2003, refer to "Installation Guide (Windows)".
[?] A garbled message appears on the text-based setup screen during Windows installation and Windows
installation cannot be continued
Are several Hard Disk Drives connected? Or did you try to install Windows with the several Logical Drives
created under the RAID Controller?
→ Remove the Hard Disk Drives other than the Hard Disk Drive on which to install the OS once and then
install Windows.
→ If you want to install Windows on a disk under the RAID Controller, install the OS using the
EXPRESSBUILDER DVD. If important data is still on a Logical Drive, be sure to make a backup copy of
it before installation. If you want to create several Logical Drives, create additional Logical Drives with
the RAID System configuration utility after installing Windows.
[?] While installing OS on Windows Server 2003 x64 Edition or Windows Server 2003, a driver list of the OEM
drivers is not displayed
Did you change the boot priority in the Flash FDD?
→ Start the BIOS setup utility, and change the boot priority in the Flash FDD as follows.
Boot - Floppy Drive BBS priorities - Boot Option #1 - Flash FDD
[?] A product key was not requested
For Windows Server 2008 R2/Windows Server 2008
→ If you install using the backup DVD-ROM, entering the product key is not required. If installing using a
DVD-ROM other than the backup DVD-ROM, a screen for entering the product key is displayed twice,
during OS installation, and, before the MICROSOFT SOFTWARE LICENSE TERMS dialog box, which
displays after OS installation. Follow the on-screen instructions to enter the product key.
- EXP291, 292 1
- Maintenance Guide 1
- Contents 3
- Trademarks 8
- Regulatory Notices 9
- Latest editions 10
- Maintenance 11
- Transfer to a Third Party 12
- Moving and Storing 13
- Daily Maintenance 15
- Checking STATUS LED 16
- Cleaning 16
- User Support 18
- Collecting Event Logs 19
- Information) 20
- Collecting Memory Dump 20
- Troubleshooting 21
- Upon Starting EXPRESSBUILDER 23
- Upon Installing OS 25
- When OS is Started 28
- Yes (Y) No (N) Cancel 29
- When STOP Error Occurs 30
- When Operating a RAID System 30
- When OS is in Operation 35
- For Bundled Software 37
- For Optical Disk Drives 38
- When Power Off 38
- Windows System Recovery 39
- Software Reset 40
- BMC Reset 40
- Forced Shutdown 41
- System Diagnostics 45
- Offline Tools 48
- Functions of Offline Tools 49
- Console-less 50
- Convenient Features 51
- System BIOS 52
- Advanced 54
- 1. System BIOS 68
- Security 69
- Save & Exit 81
- Flash FDD 82
- Use in EXPRESSBUILDER 83
- Power Control Feature 84
- RAID System Configuration 85
- Details of EXPRESSBUILDER 87
- Tool menu (Redirection mode) 88
- Tool menu (Normal mode) 88
- Boot selection 88
- Windows PE. Note that 89
- Return to previous menu 90
- Test and diagnostics 90
- TOOL MENU 90
- EXPRESSSCOPE Engine 3 93
- NEC ESMPRO 94
- NEC ESMPRO Agent Extension 96
- BMC Configuration 96
- NEC ExpressUpdate Agent 96
- Universal RAID Utility 98
- Appendix 99
- POST Error Message 100
- 1. POST Error Message 101
- Chapter 3 Appendix 101
- (1) Error messages 101
- List of Windows Event Logs 116
- Windows 124
- , Length) 125
- Processor utilization 128
- NEC ESMPRO Manager 131
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