NEC Express5800/R120d-1M User Manual Page 28
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- Table of contents
- TROUBLESHOOTING
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5. Troubleshooting
Express5800/R120d-1M, R120d-2M Maintenance Guide
28
Chapter 1 Maintenance
5.4
When OS is Started
[?] Unable to start OS
Has the BIOS configuration of the RAID Controller changed?
→ Set the correct BIOS configuration with a RAID Configuration Utility (WebBIOS).
Is the RAID Controller recognized by POST?
→ Turn on the power after the RAID Controller is recognized as being connected successfully.
→ If the RAID Controller is not recognized as being connected successfully, the RAID Controller may be
faulty. Contact the maintenance service company with which you signed up or the dealer where you
purchased the product.
Is RAID Controller installed firmly straight into the PCI slot?
→ Install the RAID Controller properly.
Is the RAID Controller mounted on the PCI slot for which the mounting is restricted?
→ Check the mounting restrictions of the server and then mount the RAID Controller on the correct slot.
If the RAID Controller is not recognized as connected although the above action has been taken, the
RAID Controller may be faulty. Contact the maintenance service company with which you signed up or
the dealer where you purchased the product.
Are Hard Disk Drives properly installed?
→ Install Hard Disk Drives properly.
Is SAS cable connected to Hard Disk Drive correctly?
→ Connect the SAS cable properly.
If the SAS cable is not recognized as connected although the above action has been taken, the Hard
Disk Drive may be faulty. Contact the maintenance company with which you signed up or the dealer
where you purchased the product.
Is the EXPRESSBUILDER DVD inserted?
→ Eject the EXPRESSBUILDER DVD and reboot.
Is a cartridge inserted into N8151-86 with built-in RDX (USB)?
→ Either remove the cartridge or change the boot order in BIOS Setup.
Is Disk Array unit connected to the PCI card?
→ Change the boot device configuration from HDD Drive BBS Priorities of the BIOS Setup Boot menu.
[?] OS does not start with the /3GB switch
→ In Windows Server 2003 x86, system often fails to start the OS with the /3GB switch.
In this case, please adjust the capacity of the user mode area using the /userva switch in reference to
the following URL.
http://support.microsoft.com/kb/316739/en-us
- EXP291, 292 1
- Maintenance Guide 1
- Contents 3
- Trademarks 8
- Regulatory Notices 9
- Latest editions 10
- Maintenance 11
- Transfer to a Third Party 12
- Moving and Storing 13
- Daily Maintenance 15
- Checking STATUS LED 16
- Cleaning 16
- User Support 18
- Collecting Event Logs 19
- Information) 20
- Collecting Memory Dump 20
- Troubleshooting 21
- Upon Starting EXPRESSBUILDER 23
- Upon Installing OS 25
- When OS is Started 28
- Yes (Y) No (N) Cancel 29
- When STOP Error Occurs 30
- When Operating a RAID System 30
- When OS is in Operation 35
- For Bundled Software 37
- For Optical Disk Drives 38
- When Power Off 38
- Windows System Recovery 39
- Software Reset 40
- BMC Reset 40
- Forced Shutdown 41
- System Diagnostics 45
- Offline Tools 48
- Functions of Offline Tools 49
- Console-less 50
- Convenient Features 51
- System BIOS 52
- Advanced 54
- 1. System BIOS 68
- Security 69
- Save & Exit 81
- Flash FDD 82
- Use in EXPRESSBUILDER 83
- Power Control Feature 84
- RAID System Configuration 85
- Details of EXPRESSBUILDER 87
- Tool menu (Redirection mode) 88
- Tool menu (Normal mode) 88
- Boot selection 88
- Windows PE. Note that 89
- Return to previous menu 90
- Test and diagnostics 90
- TOOL MENU 90
- EXPRESSSCOPE Engine 3 93
- NEC ESMPRO 94
- NEC ESMPRO Agent Extension 96
- BMC Configuration 96
- NEC ExpressUpdate Agent 96
- Universal RAID Utility 98
- Appendix 99
- POST Error Message 100
- 1. POST Error Message 101
- Chapter 3 Appendix 101
- (1) Error messages 101
- List of Windows Event Logs 116
- Windows 124
- , Length) 125
- Processor utilization 128
- NEC ESMPRO Manager 131
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